Looking Back on 2022

In calendar year 2022, we saw the continued importance of resilience across the communities we serve.

Not only did we need resilience to continue navigating the COVID-19 pandemic, we also needed resilience and determination to respond to the increased need for mental health services that is surging across our nation.

This year’s report highlights some of the most significant emerging trends Telecare is seeing and our progress in advancing creative solutions together.

We look forward to continuing our dynamic work and elevating our shared commitment to excellent and effective behavioral health services for those who are most in need at a time of great peril and opportunity in the field.

Looking Back on 2021

In calendar year 2021, COVID-19 continued to reshape our world, changing the ways we ensure safety for those who are most vulnerable, and transforming behavioral health service delivery. The silver lining has been the deepening partnerships we have established with our customers, our communities, our staff, and our clients. Despite all the unknowns, people continued to rise to the challenge, showing courage, creativity, determination and spirit — and together, we are laying the groundwork for an even better future. In 2021, Telecare opened 22 new programs and served more than 26,000 individuals across our organization.

Looking Back at FY19-20

FY19-20 was a year of tremendous success and unprecedented challenges. Last year, we opened 17 new programs, expanding our services to address more complex populations, and launched new models of care. We rose to the challenge of COVID-19 by creating new approaches to prioritize the safety of clients and staff — elevating our values of service, teamwork, and excellence. We saw the profound impact the death of George Floyd had on our communities and made Cultural Humility, Equity, and Inclusion (CHEI) a strategic priority in the year ahead. We are so proud of the staff that continued to work hard to serve more than 31,000 individuals across five states during this unprecedented time in our history. We are excited to share our progress in our FY19-20 video and annual report.


FY18-19 was a year of partnership, new product models, improved technology, and staying true to the vision and values that are at the core of our company and the work that we do. Last year, we opened 12 new programs, including expansions of existing programs, and added 1,500 new staff to the Telecare family. We partnered with customers and communities to provide a brand-new model of care for clients with co-occurring developmental disabilities and mental illness, and we stepped in to absorb three new programs in from a provider who was not able to continue services. We also made great progress in our community-based programs by implementing Avatar electronic record in 47 programs and improved our staff engagement efforts. Together, we served more than 31,000 people in 35 counties across six states. We are excited to share our progress in our FY18-19 video and annual report.