Heritage Psychiatric Health Facility (155)

Heritage Psychiatric Health Facility (PHF) is a 26-bed hospital providing acute psychiatric treatment licensed by the State of California and Joint Commission accredited. We provide a structured, secure environment in a locked setting for people experiencing a high level of distress with the goal of reducing and stabilizing their symptoms as they work toward recovery.


2633 East 27th St.
Oakland, California  94601
510.535.5115 Main
510.915.4977 Referral line
510.535.5222 Referral Fax

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Learn About Our Clinical Approach

Telecare was founded on the belief that rehabilitation and recovery from serious mental illness are possible. We have consolidated our learning and experience into the Recovery-Centered Clinical System (RCCS), a richly personal, holistic, and comprehensive approach to recovery. Learn more about the RCCS by clicking here.

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Program Collateral & Information

Essentials at a Glance

Program Type: Acute

To Make Referrals: Clients are referred through emergency services providers. We accept referrals 24 hours a day, 7 days a week through our referral line at 510-915-4977. We cannot accept walk-ins.

# of Beds: 26 beds

Who We Serve: Adults ages 18 and older who are experiencing an acute exacerbation of symptoms of mental illness who require 24-hour supervision and/or assistance with psychiatric recovery.

Services: All services are person-centered with the goal of enhancing an individual’s safety, health and quality of life. Services include, but are not limited to:

  • Collaborative treatment planning with a recovery focus

  • Comprehensive evaluation and risk assessment

  • Symptom management skills training

  • Crisis planning and prevention

  • Supportive counseling (group and individual)

  • Medication administration, education and training

  • Independent living skills training

  • Dietary consultation

  • Discharge planning and linkage to community support

Heritage PHF usual and customary per diem rate: $2,000 semi-private, $2,250 private

Hours of Operation: Open 24 hours a day, 7 days a week

About the Program: Treatment is based on the belief that even during the acute phase of an illness, all people have the potential to rehabilitate and make choices that support their hopes and dreams. Heritage’s program is staffed by a multidisciplinary team that provides assessment, symptom reduction, medication services, discharge planning, and community resources and supports development. We provide an environment where residents have increased control, responsibility and choice to support their ability to build relationships and reintegrate into the community.